Contact us
We’re here to help you with your HoneyHearts orders, product questions, delivery updates, and support requests.
At HoneyHearts, customer satisfaction is very important to us. Whether you need help choosing the perfect plush toy, tracking your order, or asking about returns/exchanges, our support team will be happy to assist you.
Get in Touch
For any order-related query, product support, return/exchange request, or general assistance, you can contact us through the details below:
Brand Name: HoneyHearts
Email: honneyhearts@gmail.com
Phone: 9899596379
Store Location: New Delhi, India
Support Hours
Our customer support team is available during working hours.
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
We usually try to respond to all queries as soon as possible. During busy sale periods or holidays, response time may be slightly longer.
What Can We Help You With?
You can contact us for:
- Order confirmation
- Order tracking
- Product information
- Payment-related queries
- Delivery support
- Return or exchange requests
- Damaged or wrong product support
- Bulk gifting or special occasion orders
Important Note for Return or Exchange
If you have received a damaged product or a different product from what you ordered, please contact us within 7 days of delivery.
To help us process your request smoothly, please keep the following ready:
- Order number
- Registered mobile number or email ID
- Clear product photos
- Unboxing video
- Details of the issue
Returns or exchanges may not be accepted without proper proof such as an unboxing video and product condition details.
Order Tracking
Once your order is shipped, you will receive tracking details through SMS, email, or WhatsApp, depending on the information provided at checkout.
For tracking-related help, please contact us with your order number.
Our Promise
We want every HoneyHearts product to bring smiles, comfort, and happy memories. Our team is committed to providing a safe, reliable, and helpful shopping experience.
Thank you for choosing HoneyHearts.
HoneyHearts — Soft Friends. Heartfelt Gifts.