Return & Exchange

At HoneyHearts, we want every order to reach you safely and in perfect condition. Please read our return and exchange policy before placing an order.

Return & Exchange Eligibility

Returns or exchanges are accepted only if:

You received a damaged product
You received a wrong or different product
The product is unused and in original condition
Original packaging and tags are intact
A clear unboxing video is provided as proof

Return or exchange requests must be raised within 7 days of delivery.

Returns Not Accepted For

We do not accept returns or exchanges for:

Change of mind
Accidental purchase
Personal dissatisfaction
Wrong variant selected by customer
Damage caused after delivery
Used, washed, torn, or altered products

Proof Required

To process your request, please share:

Order number
Registered mobile number or email ID
Clear product photos
Unboxing video
Details of the issue

Requests without proper proof may not be accepted.

Return Shipping

Customers are responsible for sending the product back to us. In selected locations, return pickup may be arranged if available, and extra charges may apply.

Exchange Process

Once we receive the returned product, our team will inspect it. If approved, we will send a replacement product after quality checking.

For COD orders, additional delivery charges may apply for replacement shipment. For prepaid orders, exchange support may be provided as per approval.

Refunds

Refunds are applicable only if the return is approved and replacement is not available. Approved refunds may take 7–10 working days to process.

Contact Us

For return or exchange support, please contact us:

Brand Name: HoneyHearts
Email: honneyhearts@gmail.com
Phone: 9899596379
Location: New Delhi, India

HoneyHearts — Soft Friends. Heartfelt Gifts.