Terms of service

Welcome to HoneyHearts. These Terms of Service explain the rules and conditions for using our website and purchasing products from our store.

By visiting our website, browsing our products, placing an order, or using our services, you agree to follow these Terms of Service. Please read them carefully before making a purchase.

1. About HoneyHearts

HoneyHearts is an online store offering plush toys, teddy bears, puppy plush toys, bunny plush toys, unicorn plush toys, and other cute gifting products for kids, couples, friends, and loved ones.

Our products are designed for gifting, comfort, decoration, and special occasions such as birthdays, anniversaries, Valentine’s Day, baby showers, Rakhi, and other celebrations.

2. Use of Our Website

By using our website, you agree that:

You will provide correct and complete information while placing an order
You will not use our website for any illegal or unauthorized purpose
You will not misuse, copy, damage, or interfere with our website
You will not attempt fraud, false orders, or unauthorized transactions
You will follow all applicable laws and regulations

HoneyHearts reserves the right to refuse service, cancel orders, or restrict access if we find any misuse, suspicious activity, or violation of these terms.

3. Product Information

We try our best to display accurate product details, images, prices, sizes, colors, and descriptions on our website.

However, slight differences may occur due to:

Lighting during product photography
Screen or device display settings
Minor manufacturing or design variations
Manual measurement differences

We aim to ensure that all product information is clear and reliable, but we do not guarantee that every image or description will be completely error-free at all times.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after your order is placed, we may contact you to offer:

A replacement product
A similar product
Order cancellation with refund, if applicable

We reserve the right to limit product quantities, discontinue any product, or update product listings without prior notice.

5. Pricing and Offers

All prices are listed in Indian Rupees ₹ unless stated otherwise.

HoneyHearts reserves the right to change product prices, discounts, offers, coupons, shipping charges, or promotional deals at any time without prior notice.

Offers such as discounts, free gifts, prepaid offers, or priority shipping may be available for a limited time and may be subject to specific conditions.

6. Orders and Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or other communication channels.

Order confirmation does not always mean final acceptance. We may cancel or hold an order if:

Product is unavailable
Payment is not confirmed
Address or contact details are incomplete
Order appears suspicious or fraudulent
There is a pricing or product listing error
Delivery is not serviceable in the customer’s location

7. Payments

We may accept different payment methods such as online payment, UPI, cards, wallets, net banking, and Cash on Delivery, depending on availability.

For online payments, transactions are processed through secure third-party payment gateways. HoneyHearts does not store complete card, UPI PIN, OTP, or banking details.

Customers are responsible for ensuring that payment details are correct and that they do not share sensitive payment information with anyone.

8. Cash on Delivery

Cash on Delivery may be available for selected locations and products.

HoneyHearts reserves the right to limit or disable COD for certain orders, locations, or customers based on order value, serviceability, previous delivery history, or operational reasons.

For COD orders, customers are requested to keep the exact amount ready at the time of delivery.

9. Shipping and Delivery

We aim to process and ship orders as quickly as possible.

Orders are generally processed within 1–2 business days after confirmation. Delivery time may vary depending on location, courier availability, weather conditions, holidays, or other unexpected delays.

Estimated delivery time:

Metro cities: 3–5 business days
Non-metro areas: 5–7 business days

These timelines are estimates and may vary.

Once the order is shipped, customers may receive tracking details via SMS, email, or WhatsApp.

10. Incorrect Address or Undelivered Orders

Customers must provide accurate name, address, phone number, pin code, and delivery details while placing the order.

If delivery fails due to incorrect address, customer unavailability, refused delivery, or failed delivery attempts, the order may return to our warehouse.

In such cases, we may re-ship the order after it returns to us. Additional delivery charges may apply for the second shipment.

11. Order Cancellation

Orders can be cancelled only before they are packed or dispatched.

Once an order has been packed or dispatched from our warehouse and handed over to the delivery partner, cancellation may not be possible.

If a customer refuses delivery after dispatch, shipping or handling charges may apply where applicable.

12. Return, Exchange and Refund

Returns, exchanges, and refunds are handled as per our Return & Refund Policy.

Returns or exchanges may be accepted only when:

A damaged product is received
A wrong or different product is delivered
The product is unused and in original condition
Original packaging, tags, and accessories are intact
A clear unboxing video and product condition proof is provided
The request is raised within 7 days of delivery

Returns or exchanges may not be accepted for change of mind, accidental purchase, personal dissatisfaction, wrong variant selected by the customer, or damage caused after delivery.

Refunds, if approved, may take 7–10 working days to process after inspection and approval.

13. Damaged or Wrong Product

If you receive a damaged or wrong product, please contact us within 7 days of delivery.

You must provide:

Order number
Registered mobile number or email ID
Clear product photos
Clear unboxing video
Details of the issue

Requests without proper proof may not be accepted.

14. Offers, Coupons and Free Gifts

Any discount code, coupon, prepaid benefit, free gift, or promotional offer is subject to availability and specific offer conditions.

HoneyHearts reserves the right to modify, pause, withdraw, or cancel any offer at any time without prior notice.

Free gifts, if applicable, cannot be exchanged for cash or replaced unless damaged or unavailable, as per our decision.

15. Intellectual Property

All website content, including brand name, logo, images, product photos, banners, text, graphics, layout, and design elements, belongs to HoneyHearts or its respective owners.

You may not copy, reproduce, reuse, sell, modify, or distribute our content without written permission.

16. Customer Communication

By placing an order or contacting us, you agree that HoneyHearts may contact you through phone, email, SMS, WhatsApp, or other communication channels for:

Order confirmation
Delivery updates
Payment updates
Customer support
Return or exchange support
Offers and promotional updates, where permitted

Customers may opt out of promotional communication by contacting us.

17. User Reviews and Feedback

Customers may share reviews, photos, videos, or feedback about products.

By sharing such content with us, you allow HoneyHearts to use it for website, marketing, social media, or promotional purposes, unless you specifically request otherwise.

Reviews must not contain abusive language, false claims, spam, or inappropriate content.

18. Limitation of Liability

HoneyHearts will not be responsible for indirect, incidental, or consequential losses arising from website use, delivery delays, product misuse, third-party payment issues, courier delays, or circumstances beyond our control.

Our responsibility for any order-related issue will generally be limited to replacement, exchange, refund, or support as per our policies.

19. Force Majeure

HoneyHearts shall not be liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, strikes, government restrictions, courier disruptions, technical failures, internet issues, pandemics, weather conditions, or other unexpected events.

20. Changes to Terms

HoneyHearts may update or modify these Terms of Service from time to time.

Any changes will be posted on this page. Continued use of our website after changes means you agree to the updated terms.

21. Contact Information

For any questions about these Terms of Service, orders, products, or support, you can contact us:

Brand Name: HoneyHearts
Email: honneyhearts@gmail.com
Phone: 9899596379
Location: New Delhi, India

Thank you for choosing HoneyHearts.

HoneyHearts — Soft Friends. Heartfelt Gifts.