Privacy policy
At HoneyHearts, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
By using our website and services, you agree to the terms mentioned in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order details
- Payment-related information
- Customer support messages
- Device, browser, and website usage information
We collect only the information required to process your order, provide customer support, improve our services, and ensure a smooth shopping experience.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To process and deliver your orders
- To confirm your order details
- To send order updates, shipping updates, and tracking details
- To respond to your questions or support requests
- To process returns, refunds, or exchanges
- To improve our website, products, and customer experience
- To send promotional offers, updates, or marketing messages, only where permitted
- To prevent fraud, misuse, or unauthorized transactions
- To comply with legal or regulatory requirements
3. Payment Information
HoneyHearts does not directly store your complete card, UPI, net banking, or wallet details.
All online payments are processed through secure third-party payment gateways. These payment partners may collect and process payment information as required to complete your transaction.
We recommend that customers never share OTPs, passwords, card PINs, or sensitive banking details with anyone.
4. Sharing of Information
We do not sell or rent your personal information to anyone.
However, we may share limited information with trusted service providers only when required to complete your order or provide services, such as:
- Courier and logistics partners
- Payment gateway providers
- Customer support service providers
- Website hosting and technology partners
- Legal or government authorities, if required by law
These partners are expected to use your information only for the purpose of providing the required service.
5. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Improve website speed and performance
- Understand customer behavior on our website
- Show relevant offers or product recommendations
- Improve marketing and advertising performance
You may choose to disable cookies through your browser settings. However, some website features may not work properly without cookies.
6. Marketing Communication
With your permission or where allowed, we may send you promotional messages, offers, product updates, and order-related communication through email, SMS, WhatsApp, or other communication channels.
You can choose to opt out of marketing communication at any time by contacting us.
Please note that important order-related messages, such as order confirmation, shipping updates, delivery updates, and support communication, may still be sent as required.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online platform or internet-based service can be guaranteed to be 100% secure. Customers are advised to use strong passwords, secure devices, and avoid sharing sensitive information with unknown parties.
8. Data Retention
We may keep your personal information for as long as necessary to:
- Complete your order
- Provide customer support
- Handle return, refund, or exchange requests
- Maintain business records
- Comply with legal, tax, or regulatory requirements
- Prevent fraud or misuse
When the information is no longer required, we may delete or securely store it as per our internal policies and applicable requirements.
9. Your Rights
You may contact us to:
- Request access to your personal information
- Correct incorrect or incomplete information
- Request deletion of your information, where applicable
- Opt out of promotional communication
- Ask questions about how your information is used
Some information may need to be retained for legal, tax, fraud prevention, or order record purposes.
10. Third-Party Links
Our website may contain links to third-party websites, payment gateways, social media platforms, or other services.
HoneyHearts is not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing any personal information.
11. Children’s Privacy
HoneyHearts products may be purchased for children, but our website is intended to be used by adults or under the supervision of a parent/guardian.
We do not knowingly collect personal information directly from children without parental or guardian consent.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
Any updates will be posted on this page. Continued use of our website after updates means you accept the revised Privacy Policy.
13. Contact Us
For any questions about this Privacy Policy or your personal information, you can contact us:
Brand Name: HoneyHearts
Email: honneyhearts@gmail.com
Phone: 9899596379
Location: New Delhi, India
Thank you for trusting HoneyHearts.
HoneyHearts — Soft Friends. Heartfelt Gifts.